Property maintenance doesn't stop at 5pm. Our 24/7 emergency hotline and network of licensed, insured vendors ensure your property is protected around the clock. With 2-hour average emergency response times and complete photo documentation, you'll have peace of mind knowing your investment is in expert hands.
Avg Emergency Response
Emergency Hotline
Vetted Vendors
Photo Documentation
We're always available when you need us most
408.888.2024 - Direct line to on-call manager 24/7/365
Flooding, gas leaks, no heat/AC extremes, security breaches, fire/smoke damage
Manager dispatched within 1 hour, vendor on-site within 2-4 hours for true emergencies
Response Time: 1-2 hours
Examples:
Flooding, gas leak, no heat in winter, no AC over 85°F, fire/smoke damage, major security breach
Process:
On-call manager notified immediately → Vendor dispatched → Owner updated in real-time
Response Time: 24-48 hours
Examples:
Plumbing issues, appliance failures, electrical problems, HVAC malfunctions, pest infestations
Process:
Ticket created → Vendor scheduled within 24hrs → Owner notification → Repair completed
Response Time: 3-7 days
Examples:
Minor repairs, cosmetic issues, non-urgent maintenance, preventive maintenance, landscaping
Process:
Ticket logged → Multiple vendor quotes if needed → Owner approval → Scheduled repair
Response Time: Scheduled
Examples:
HVAC servicing, gutter cleaning, smoke detector checks, landscaping maintenance, seasonal prep
Process:
Annual schedule created → Owner approval → Vendors booked in advance → Regular completion
We maintain relationships with 50+ pre-screened, licensed, and insured vendors across all trades. Every vendor is vetted for quality, reliability, and fair pricing.
Every maintenance request includes comprehensive photo documentation - before, during, and after work completion. This protects both you and your tenants, provides proof of work quality, and creates a complete property maintenance history.
Tenant uploads photos with initial maintenance request showing the problem. Vendor takes additional photos upon arrival.
Vendor documents any hidden issues discovered, parts replaced, and work in progress for transparency.
Final photos showing completed work, cleaned work area, and quality verification before closing work order.
We handle immediately without owner approval to prevent damage escalation. You're notified after vendor is dispatched.
Examples: Minor plumbing repairs, appliance service calls, pest control, lockouts, small electrical fixes
We send you photos, vendor quotes, and our recommendation. You have 4 hours to approve or request alternatives.
Examples: Water heater replacement, major appliance replacement, HVAC repairs, flooring repairs
Multiple vendor quotes, detailed scope of work, timeline, and payment schedule. Full consultation before proceeding.
Examples: Roof repairs, HVAC replacement, foundation work, major renovations, structural repairs
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